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Privacy policy

Effective Date: 2023-07-24

This Privacy Policy governs the manner in which L’OCA Quality Market, its affiliates and service providers (collectively, “we”, “us”, or “our”) collects, uses, maintains, and discloses information collected from users (referred to as “you” or “your”) of the loca.ca website (“Website”).

1. Personal Information Collection

1.1 Information You Provide

We may collect personal information from you in a variety of ways, including when you visit our Website, register an account, place an order, subscribe to our marketing communications, respond to a survey, fill out a form, or interact with other features or services on our Website. The personal information we may collect may include:

  • Name;

  • Contact information (email address, phone number, mailing address);

  • Demographic information;

  • Payment information (credit card details, billing address);

  • Shopping and browsing patterns.

1.2 Information We Collect Automatically

We may also collect non-personal information about you automatically as you navigate and interact with our Website. This information may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Referring website;

  • Clickstream data;

  • Cookies and similar technologies.

2. Use of Personal Information

We may use the personal information we collect from you for the following purposes:

  • For the express or clearly implied purpose for which you provide personal information;
  • To personalize your experience on our Website and improve customer service;
  • To process transactions and fulfill orders;
  • To send periodic emails, newsletters, and marketing communications;
  • To administer contests, promotions, surveys, or other Website features;
  • To analyze and understand shopping and browsing patterns to enhance our products, services, and marketing campaigns.

By providing your personal information, you consent to our collection, use, and disclosure of that information for the purposes outlined in this Privacy Policy. We may use your personal information to send you marketing communications, including offers, promotions, and updates about our products and services. You may choose to opt-out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as required by law, or as otherwise communicated to you. When personal information is no longer needed, we will securely destroy or anonymize it.

5. Data Disclosure and Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you, as long as they agree to keep your information confidential.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we may have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate measures to remove the information from our records.

8. Access, Correction, and Removal of Personal Information

You have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise these rights or have any questions or concerns about your personal information, please contact us using the information provided in Section 10.

9. Changes to this Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. Any changes we make will be effective immediately upon posting the updated Privacy Policy on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via email at:

L’OCA Quality Market
info@loca.ca
Attention: Privacy Officer